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Problems playing Flash videos on some sites?

January 21, 2009 by Andy 

A lot of websites use Flash movies to help sell their products.  Flash movies can be created using a number of different tools, but to watch them, you need the Flash Player installed on your computer. 

Usually you’ll click the play button to play the video, and the video just wont play, or it will play without sound.  Worse still, you might get a message saying that you must download the latest Flash plugin for your browser, even though you know it is already installed.  When you go to update the plugin, you may then be told that you already have the latest version.

Sound familiar?

The problem seems to be the Flash Player.

When you go to a site that requires the plugin for the the first time, an “on-demand” version is installed. This on-demand version is not updated properly, and can cause the problems discussed above.

Here is how to fix the problem

1. Uninstall the Flash Player via the Control Panel.

2. Download the complete Shockwave Installer:

Download Shockwave and Flash Player (Complete Standalone Installer)

3. Install the player.

That should solve your problems.

Let me know if you try this and it works for you.

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Comments

3 Responses to “Problems playing Flash videos on some sites?”

  1. Megan on November 5th, 2009 7:53 pm

    I had a question regarding your blog entry of Jan. 09-Computer Troubleshooting-Playing Flash videos on some sites. I am having that problem. Everything was fine and then I couldn’t view some videos. As an example I can view youtube videos, but not the videos on MSN.com home page. I also belong to an educational training member site and I can view some of the videos, but not all of them. In addition, my daughter cannot view everything on Webkinz. There we get the security warning box that says do you want to install or run adobe flash player. When I close that I get another box that says “A script in this movie is causing Macromedia Flashplay 8 to run slowly……

    My computer system is old. I have ME operating system, IE 6.0, and Flash Player 8.0.22.0. I’m not sure if the problem was caused by something with my Norton Internet Security 2005(there were a few days I was getting error message from something to do with Norton), or the other day I was taking an online survey and they said something about downloading the newest version or at least have 9.0. I clicked on a link that took me to Adobe I believe and I tried downloading. I knew that my operating system was probably not compatible, but I usually get a message saying this is not supported on this operating system. I did get that message, and that was it. The flashplayer installer was on my desktop and I got rid of it. Did not make a difference.

    So I’m wondering if I goofed something up when I did that. I did go into Windows/Download Program Files(Activex Cache Foldr), and there are a list of Activex files with numbers, status: unknown, total size 32kb

  2. Megan on November 5th, 2009 7:59 pm

    Hi, I clicked the submit comment accidently:

    continuing from above creation date: none, and so on. One of them says damaged in the status column. Not sure if that is the culprit, or if it is more than that. When I did the Adobe test for shockwave and flash player the test was fine. Everything came up in the animations.

    If you have any thoughts I would greatly appreciate it at.

    thanks, Megan

  3. Andy on November 6th, 2009 3:40 pm

    Sorry Megan but I really don’t know. Windows Me is so old now (is Microsoft even supporting it now?).

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